Can you take your work computer into your office and have IT fix? I ask - because they informed us at my workplace that it was best to have them fix - and not to attempt to fix it yourself. To fix my desktop computer at work - they had to put in a special device in the flash drive slot (it wasn't a flash drive) and then went in and deleted a file called Falcon.

Sigh been there done that on the batteries. Too many times to count. (Need to remember to write down which ones.)